Our Access Statement
Bristol Aquarium is committed to providing maximum accessibility for all our customers and we continue to monitor feedback and review performance in order to provide a high standard of visit for all visitors.
- We offer free entry for a carer of a disabled visitor should they need one. If you bring along proof of disability (i.e. DLA letter) we will offer one additional free carer ticket. Visitors with disabilities will need to purchase the ticket suitable for them (Standard, Junior or Concession).
- The aquarium has ramps throughout and multi-level viewing
- We have two wheelchairs available for visitor use
- There are two accessible toilets located on the ground floor, both approximately 50m into the aquarium on the ground floor (one is unlocked and includes a baby change area, the other is a RADAR Key operated bathroom. Of which a key can be obtained from our welcome desk). These facilities are available for paying and non-paying visitors
- Talks and feeding demonstrations are announced throughout the aquarium over a tannoy system and are also displayed on the ground floor at the entrance on a TV screen
- A hearing loop is in operation at the entrance of the Aquarium, as well as some parts of the displays area
- Access is available to the whole aquarium for service dogs, wheelchairs and mobility scooters.
In some areas of the Aquarium there is low lighting for the welfare of our marine life, creating a more natural environment for them. If you have any concerns regarding this please do contact us.
Please note: In the main foyer we have a hurricane simulator machine that uses strobe flashing lights that is visible on entry and exit of the Aquarium. If there are any concerns about this please contact us ahead of your visit.
Here is a virtual tour of Bristol Aquarium, should this assist your visit: https://govirtually.org/2Eq862m
Contact details
To speak to a member of the team please call the aquarium office (open 9am-5.30pm daily) on 0117 929 8929 or email us on [email protected]
Parking
As we are based in the city centre (Harbourside area) we do not have a car park. For advice on parking please visit our Find Us page.
More Information
For more information you can visit the following link: http://www.disabledgo.com/access-guide/bristol-city-council/bristol-aquarium
Should you have any comments or questions about accessibility at Bristol Aquarium please contact us using the form below or call 0117 929 8929.
