Visitor Safety Amid Coronavirus
Following government guidance, we have meticulously reviewed every part of the visitor journey and have undertaken new measures to ensure everyone has a safe and enjoyable experience with us.
Following a thorough clean of the attraction, our new safely measures on opening include:
- Visitor guidance on arrival
- Face coverings for visitors is mandatory
- Limited capacity to help social distancing
- Enhanced cleaning routines
- Regular hand sanitising stations
- Clear signage throughout
- Protective screens on till points
- Protective equipment for staff
- Protective equipment available for visitors to purchase
- One way journey around the Aquarium and shop
- Dedicated seating for cafe customers buying hot food and drinks
- Reduced touch points throughout
- Mandatory track and trace in place
- Admit groups no larger than 6 (unless visiting as a household or support bubble which is larger than 6).
While we have worked hard to put these safety measures in place, we all need one another to adhere to our guidelines. If you’re planning to visit Bristol Aquarium please take a moment to read through our customer charter below:
Please click here to read Bristol Aquarium’s updated COVID-19 Charter
FAQ
- Do I have to wear a face covering?
As per government guidance, face coverings are mandatory at all indoor indoor attractions. If you have forgotten your face covering disposable masks are available to purchase on arrival. Those aged under 11 years or medically exempt do not need to wear a face covering.
- Do I have to book onto a date/time slot to visit?
We are not operating a pre-booking procedure, therefore visitors can come along whenever suits them.
Our reduced capacity is based on the number of people in the building at any one time, rather than a capacity for the day as our experience is usually around 1hr-1.5hrs. As our journey is a one way, visitors are leaving as others are arriving making for a smooth queuing experience. We ask visitors to be patient as we appreciate you may need to queue for a little longer than usual, however our maximum wait times have been around 30 minutes on a wet weekend day. We have not turned any visitors away since re-opening.
- Can I come as part of a group?
We can only admit groups of up to 6 people (unless visiting as a household or support bubble which is larger than 6) as per the government guidance.
- What are your new opening times?
We are open 7days per week from 10am-5pm, last entry 4pm.
- Is your cafe open?
Yes the cafe is open and we have some seating that has been positioned to help visitors to socially distance.
- Will you still be running talks and feeds?
We will still be running some talks and feeds (subject to availability) throughout the day and have chosen the areas that are safest for visitors to socially distance, however we will not be promoting these during the day as we do want to encourage people to group together.
