Terms and Conditions

Displays and talks

  • Visitors are reminded that for operational, technical, safety or any other reason any advertised exhibit, attraction or any of the facilities on site may be closed, removed, altered or otherwise unavailable at any time.
  • Bristol Aquarium reserves the right to alter or cancel any show time or feeding time or any other presentation without notice.

Ticket types

  • Tickets available include Standard, Junior (3-12 years), Concession (Senior Citizens, Students and disabled visitors), Family Ticket (2 Adults + 2 Children).
  • Children under 3 years of age are admitted free to Bristol Aquarium and therefore do not require an entry ticket.
  • Children aged 15 years and under must be accompanied at all times by a responsible adult aged 18 years or over.
  • Tickets are non-refundable and non-transferable and accordingly may not be sold or passed to any third party.
  • Tickets are valid for the day they have been purchased (online tickets valid for up to 6 months from date of purchase and then valid for the day that they have been redeemed).

Promotions

  • Online tickets are not valid with any other offer.
  • Bristol Aquarium reserves the right to alter any offers and promotions without notice.
  • No promotions and special offers are valid on Bank Holidays.
  • Bristol Aquarium reserves the right to alter admission prices and opening times without notice.
  • Proof of entitlement for certain Ticket types may be required for entry (for example with a Concession Ticket for a Student a valid NUS Card should be produced. No other student card will be accepted.)

Admission

  • Bristol Aquarium reserves the right to refuse admission, or to remove any visitor whose behaviour is deemed inappropriate by Bristol Aquarium staff. No refund will be given.
  • When attraction capacity is reached on busier days Bristol Aquarium reserves the right to control any queue or the flow of visitors into the attraction. Visitors are advised that in these circumstances this can result in delays at entry.
  • Some optional attractions at Bristol Aquarium are not included in the cost of an Entry Ticket and require an additional charge. Additionally some attractions may have a height restriction or health and safety restriction.
  • Note: Should you wish to leave and then re-enter Bristol Aquarium on the day of your visit a hand stamp (available at Reception) is required for re-entry.

Schools and groups

  • Visitors should be aware that there may be school groups in the attraction during a visit.